Privacy Policy
Effective Date: July 18, 2026
1. Introduction
Welcome to Jeancandio Akademi LLC ("Jeancandio Akademi," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
When you create an account, enroll in a course, contact us, or otherwise use our services, we may collect information such as:
- Full name
- Email address
- Phone number (if voluntarily provided)
- Account profile information
- Course enrollments and learning progress
- Certificates earned
- Communications with our support team
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referral source
- Session activity
- General location information derived from your IP address
Learning Activity
To provide and improve our educational services, we may collect:
- Lesson completion status
- Quiz and assessment results
- Course progress
- Login history
- Activity timestamps
- Platform interactions
3. How We Use Your Information
- Create and manage your account
- Deliver courses and educational content
- Track your learning progress
- Issue course completion certificates
- Provide customer support
- Send welcome emails and account notifications
- Send course reminders and learning encouragement
- Improve our website and services
- Analyze platform performance and user engagement
- Protect against fraud, abuse, and unauthorized access
- Comply with legal obligations
4. Communications
We may send you communications related to your account and learning experience, including:
- Welcome emails
- Password reset emails
- Account notifications
- Course reminders
- Progress updates
- Course completion certificates
- Important service announcements
Where applicable, we may also send WhatsApp notifications if you have provided your phone number and such communications are related to your use of our services.
You may unsubscribe from promotional emails at any time. However, transactional communications necessary to provide our services cannot be opted out of while your account remains active.
5. Cookies and Analytics
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve website functionality
- Measure website performance
- Understand how visitors use our platform
We use Mixpanel to analyze website and platform usage. Mixpanel may collect information such as page visits, events, session duration, device information, and interactions with our services. This information helps us improve the user experience and develop new features.
You can control cookies through your browser settings, although disabling cookies may affect some website functionality.
6. Third-Party Services
We work with trusted third-party providers to operate and improve our platform. These providers may process personal information on our behalf, subject to appropriate contractual and security obligations.
- Supabase – Database, authentication, file storage, and backend infrastructure.
- n8n – Workflow automation for notifications, reminders, and operational processes.
- Mixpanel – Product analytics and usage insights.
- Lovable – Development and application-building platform used to help build and maintain portions of our services.
- Email delivery providers used for transactional communications.
- Messaging providers (where applicable) for notifications.
These providers only process information as necessary to provide services to Jeancandio Akademi LLC and are not authorized to use your information for unrelated purposes.
7. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our educational services
- Maintain your account
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it will be securely deleted or anonymized where appropriate.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Request a copy of your personal data
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information below.
10. Children's Privacy
Our services are intended for learners who are legally able to use our platform or who have appropriate parental or guardian consent where required by applicable law.
We do not knowingly collect personal information from children in violation of applicable law. If you believe we have received such information, please contact us so we can investigate and take appropriate action.
11. International Data Transfers
Your information may be processed or stored in countries other than your own where our service providers operate. We take reasonable steps to ensure that such transfers are protected in accordance with applicable privacy laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.
The updated version will be posted on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Jeancandio Akademi LLC
Email: support@jeancandioakademi.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.